Consumer IoT · Mobile & Web · Phoenix Design for Mann + Hummel

Mann+Hummel's
OurAir.

Air Quality Monitoring Platform

Mann + Hummel commissioned OurAir to make air quality intelligence meaningful — for consumers tracking their personal environment, businesses managing building health, and insurers connecting air data to policy. One product family. Three worlds.

OurAir

Background

Air Quality Is Invisible. We Made It Legible.

Mann + Hummel — a global leader in filtration technology — had the sensor technology to measure air quality with precision. What they didn't have was a way to make that data useful to the people who needed it. The challenge was threefold: give individuals a meaningful, location-aware view of the air around them; provide businesses with a portal for monitoring and managing building air health; and create an insurance layer with AXA that could connect air quality data to health and property products.

The design problem was not the data — it was the vast difference in what three completely different user groups needed to do with it.

Three Users. Three Contexts.

One Experience System For All Of Them.

Consumer

Personal awareness

Location-aware air quality data, personal health context, and real-time alerts. Mobile-first, designed for non-technical users who want to understand their environment without effort.

Business

Building management

Multi-building portfolio management across a hierarchy of buildings, floors, rooms, and devices. Filtration scheduling, compliance reporting, and asset status — for facility managers without a technical background.

Insurance

Policy intelligence

Aggregated air quality data connected to property and health insurance contexts. AXA-integrated portal providing the evidence layer needed to quantify and act on environmental risk.

One sensor. Three stakeholder groups.
One coherent experience.

Design Process

Multi-Platform, Multi-Persona, One System.

01

Multi-Persona Discovery

Mapped three distinct user types — individual consumers, business facility managers, and AXA insurance professionals — through research and stakeholder interviews. Each required a fundamentally different interface paradigm, workflow logic, and information hierarchy. Defining where these overlapped and where they diverged was the foundational design challenge.

02

Consumer Mobile App

Designed the iOS and Android consumer application with a location-aware onboarding flow, permission handling for location services, and a dashboard presenting real-time air quality data with personal health relevance. The interaction model was designed to make complex sensor data legible and actionable for users with no technical background.

03

Onboarding & Account Activation

Designed comprehensive onboarding and account activation flows for all user types — covering initial sign-in, identity verification, building assignment for business users, and IoT sensor pairing for hardware-connected accounts. Focused on reducing drop-off during multi-step activations with clear progress cues and contextual guidance at every step.

04

B2B Web Portal

Designed the multi-tenant web portal for business and insurance users — enabling building managers to view per-room air quality, manage filtration schedules, and export compliance reports. The portal handled complex organisational hierarchies (building > floor > room > sensor) while remaining navigable for non-technical facility managers.

OurAir Sensor Devices
OurAir Consumer Mobile App

Consumer mobile app — location-aware air quality data made legible for everyday, non-technical users.

OurAir App Screens

Multi-screen app flow — onboarding, dashboard, and location-based air quality monitoring across iOS and Android.

Outcomes & Impact

User Groups Served

3

Individual consumers, business facility managers, and AXA insurance professionals — all in a unified product family.

Platforms

2

Consumer mobile app (iOS & Android) and B2B web portal — one coherent design language across both.

Partner Integration

AXA

Insurance integration connecting air quality data to property and health policy — a novel use of IoT data in a commercial insurance context.

OurAir was one of the most conceptually complex products I've worked on — not because of its technical scope, but because of the radical differences in how three user groups needed to interact with the same underlying data. A consumer wants a feeling. A facility manager wants a number. An insurer wants evidence.

The design discipline was in finding the shared information architecture that could support all three without compromising any of them — and ensuring the cross-platform consistency was tight enough that users operating in both the consumer and professional contexts never had to relearn conventions.

Project Details

My Role

UX Designer
Mobile App & Web Portal
Multi-persona systems design

Team

Phoenix Design Team
Mann + Hummel Product Team
AXA Insurance (integration partner)

Context

Client project via Phoenix Design
Consumer IoT + B2B SaaS
Environmental health industry

Project

IoT / Air Quality
Year 2019–2020
iOS, Android & Web